New on Arketa: August Edition
Companies that follow up with a lead within an hour are seven times more likely to have a meaningful conversation. Studios miss calls every day, usually while a class is running or helping a client. In August, we released three features built for the moments that tend to slip: the unanswered call, the shift nobody covered, the instructor whose numbers are trending the wrong way.
A new dashboard showing a customized view for each instructor on your team
Introducing the Instructor Deep Dive dashboard. This dashboard gives studio owners and managers a view for each instructor's attendance, client milestones, reviews, and most popular class and time slot, all benchmarked against the studio average. Most platforms spread this data across three or four different reports. Getting a complete view of one instructor meant exporting each one and doing the math manually. Now, on Arketa, it's all on one dashboard.
Download a PDF for instructor reviews or schedule a recurring email so each instructor receives their own numbers automatically.
Available now for all Studio plans.
Learn more about the Instructor Deep Dive dashboard →
When a call is missed, Arketa automatically texts them back
According to Harvard Business Review, companies that follow up with leads within an hour are seven times more likely to have a meaningful conversation. Missed Call Text makes that happen without anyone on staff having to do anything. When someone calls an Arketa studio's number and nobody picks up, they get a customized text back within minutes, with an optional booking link included.
If a staff member responds first, the automated message is skipped.
Available now for all studios that have Arketa Phone Lines.
Learn more about Missed Call Text →
Staff can now request swaps and covers without the back-and-forth
When a team member can't make a shift, they can request a swap with a specific colleague or open it up for any eligible teammate to claim, all from inside Arketa. Admins can require approval before anything changes and set a cutoff window to avoid last-minute requests. Everything shows up in one coverage queue alongside class sub requests.
Available now for all plans.
Learn more about Shift Swaps and Covers →
See it in action
If seeing how any of these features work for a specific studio sounds useful, the team is happy to walk through it.
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